SITI MUSLIHAH. ANALYZING AND CLASSIFYING COMMUNITY COMPLAINTS AGAINST PUBLIC SERVICES ON TWITTER. International Journal of Computer Science & Information System, [S. l.], v. 8, n. 09, p. 01–05, 2023. Disponível em: https://scientiamreearch.org/index.php/ijcsis/article/view/54. Acesso em: 12 oct. 2025.