Hybrid learning, which combines traditional face-to-face teaching with online instruction, has become increasingly prevalent in Malaysian public universities. This study examines the balance between e-learning platform quality and student satisfaction in the hybrid learning environment, focusing on factors that influence students' engagement and overall learning experience. Using a mixed-methods approach, a survey was conducted with 250 students from three Malaysian public universities, supplemented by in-depth interviews with 50 participants. The findings reveal that usability, content quality, interactivity, and technical support are the key components that influence students' perceptions of e-learning platform quality. Higher satisfaction levels were reported by students who found the platform user-friendly, engaging, and reliable, while technical issues and limited instructor-student interaction negatively affected satisfaction. The study highlights the importance of improving platform usability, enriching online content, and fostering better communication between instructors and students. The results provide actionable insights for universities to enhance the hybrid learning experience, ensuring that both e-learning platform quality and student satisfaction are optimized.

Hybrid learning, e-learning platforms, student satisfaction

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